Last updated: [insert date]

Overview
We aim to provide clear, fair terms for product returns, rental/staging services, cancellations and refunds. This policy covers (1) retail items sold through our shop, (2) rental furniture / decor used for staging, and (3) staging services and fees.

• You may return new, unused retail items within 30 days of delivery for a full refund (less original shipping), provided items are in original condition and packaging.
   
• Returned items must be received in resalable condition. Items that are used, damaged, or missing original packaging are subject to refusal or a restocking fee.
   
• A restocking fee (typically up to 20%) may be applied for returned items that require repackaging, cleaning, or inspection.
   
• Customers are responsible for original shipping charges; return shipping is the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).
   
• Refunds are issued to the original form of payment after the return is received and inspected; allow a few business days for processing.
   

• Rental charges (including delivery, installation, and agreed rental period) are non-refundable once the staging installation has been completed.
   
• If you cancel a rental before delivery/installation, cancellation fees apply depending on notice:
   
  • Cancellation more than 14 days before scheduled delivery — full refund of any prepaid amount minus a small administrative fee.
     
  • Cancellation within 14 days of scheduled delivery — partial refund may be issued; deposit may be forfeited to cover rebooking and logistics.
     
  • Same-week cancellations or cancellations after delivery are non-refundable; full rental fees apply.
     
• Customers are responsible for damage, loss or excessive wear to rental items while on the property and will be billed for repair or replacement costs.
   

• Fees for completed design and staging services are non-refundable once services have been rendered (including delivery and installation).
   
• If a client cancels a service before any work has started, refunds of prepaid amounts may be issued minus any incurred costs and a cancellation fee.
   
• For phased projects, refunds or credits are handled proportionally for unperformed future phases.
   

• Custom-made or specially ordered furniture and décor (bespoke pieces) are final sale and not eligible for return unless faulty. Please confirm custom orders carefully before approval.
   

• If an item arrives defective or an incorrect product was delivered, please notify us within 48–72 hours of delivery. We will arrange repair, replacement, or full refund at no additional cost if the claim is verified.
   

• At contract close or at the end of the rental term we will perform an inventory check. Charges for missing or damaged items will be applied if items are not returned in the agreed condition.
   
• If there is a scheduling conflict for removal (e.g., early closing by buyer), the client is responsible for arranging access or accepting any extra fees for expedited removal.
   

• Email: 7962787@gmail.com with order/contract number, photos (if applicable), and reason for return.
   
• Returns require prior authorization — do not ship items back without approval.
   

• If you are a California resident, local consumer protection laws may provide additional rights. Where required by law, we will honor those rights in addition to this policy.
   

We may update this policy from time to time; the “Last updated” date will reflect changes.